Apple apologises for listening into Siri, plans opt-in to ensure privacy

  • United States
  • 08/29/2019
  • Telecompaper

Apple has apologised to users for listening in to their conversations over its digital assistant Siri. The company said it’s halted the practice of reviewing Siri audio recordings, but will resume later this year under stricter privacy controls, so it can continue to improve the voice-activated service.

In a statement, Apple said it realised “we haven’t been fully living up to our high ideals, and for that we apologize”. The so-called call grading will undergo changes before resuming later this fall.

Changes include no longer retaining audio recordings of Siri interactions. Instead, Apple will use computer-generated transcripts to help Siri improve. Furthermore, users will have to opt in to help Siri improve from their audio samples, and will have the option to later opt out. Only Apple employees will be allowed to listen to audio samples of the Siri interactions, and the work will not be outsourced.—1306133?