Data sharing in Brazilian telecoms sector scrutinised

  • Brazil
  • 02/25/2019

Brazilian telecoms companies Vivo, NET and Oi could face regulatory and legal action if the country’s main consumer protection organisation confirms reports that they share customer databases, observers have said.

The Brazil Institute of Consumer Defence (IDEC) announced on 12 February that it had asked the telecoms companies to clarify reports that they share customer data with each other.

In a 8 February report, tech news site TecMundo reported that NET and Oi are offering internet plans to individuals that have registered for fiber optic internet on Vivo’s website but fail to meet Vivo’s location requirements. According to the report, the companies then share consumers’ contracts between each other using an open database.

IDEC said that a shared database of that description would violate several laws, and would help to explain “the exponential increase in the number of telemarketing calls” in the last year, which it said increased by 81% in 2018.

IDEC said that the practice violates the Consumer Defence Code, General Telecommunications Law, as well as the incoming General Law on Personal Data Protection.

Vivo told TecMundo that it does not share clients’ personal data with third parties, while Oi and NET both said they comply with telecoms laws and regulations.

Ricardo Barretto Ferreira, a partner at Azevedo Sette Advogados in São Paulo, told Latin Lawyers sister publication Global Data Review that the companies are likely to face scrutiny from multiple regulators (continue)

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